Shipping & Refunds
If you don't find answers to your questions below, feel free to reach out to us—our team will get back to you promptly.
Shipping Сost & Duration
8-12 working days.
Free Shipping on all orders.
Processing Time
During high-demand periods (holidays, major sales), processing times may be slightly longer, but we’ll always do our best to get your order moving quickly.
Refunds
You can request a refund within 10 days of receiving your order if the product is damaged, defective, or incorrect.
- Used items, or items not in their original packaging.
- Pet grooming products (for hygiene reasons).
- Clearance or sale items.
To request a refund, email us on contact@mashyellow.com with the below mentioned info:
- Your order number
- A brief reason for the refund
- Photos if the item is damaged or defective
Our team will review your request and respond within 1–2 business days with next steps.
Once approved, your refund will be processed to your original payment method within 7 business days.